Refund Policy

Last Updated: November 14, 2024

At , your satisfaction is our priority. This policy outlines the conditions for refunds, returns, and exchanges related to the products and services we provide.

1. Eligibility Period

You can request a refund, return, or exchange within days from the date of purchase. After this period, we will not be able to process refund requests.

2. Requirements for Refunds and Returns

• The product must be in its original condition, unused, and undamaged.
• The receipt or proof of purchase must be included.
• For defective products, evidence such as photographs is required.

3. Non-Eligible Products

• Downloaded digital products.
• Gift cards or promotional vouchers.
• Clearance or final sale items.
• Personalized items.

4. Request Procedure

To initiate a request, contact us at [email protected] and provide:

• Your full name and contact details.
• The order number or proof of purchase.
• A clear description of the issue or reason for the request.
• Evidence (such as photographs in the case of damaged or defective products).

5. Shipping Costs

Original shipping costs are non-refundable. In the case of returns, the customer will be responsible for shipping costs unless the product was delivered with defects or errors in the order.

6. Defective or Incorrect Products

If you received a defective or incorrect product, contact us immediately. We will evaluate your case and, if applicable, offer:

• A replacement product.
• A full refund.

7. Changes to This Policy

We reserve the right to update this policy at any time. We recommend reviewing this page periodically to stay informed about possible changes.

8. Contact

If you have any questions or concerns about this policy, you can contact us at:

• Email: [email protected]
• Phone:
• Mailing Address: Av. Reforma 247, Col. Juárez Ciudad de México, CP 06600